Qualification Summary
- 5+ years of customer service experience across multiple discplines
- 5+ years of Information Technology support experience in Windows, OS X, iOS & Android
- Expert knowledge of the project life cycle and the importance of meeting the requirements of the client
- Excellent decision-making skills
- Possesses the ability to manage mulitple complex tasks simultaneously
- Detail-oriented and goal-driven
- Effectively works in a team environment with all levels of personnel
- JROTC Leadership Training
- Former Boy Scout
Education
13 June 2005 – 22 September 2007
ITT Technical Institute-Louisville
- 10509 Timberwood Circle
- Louisville, Kentucky 40223
- 502.327.7424 or Toll Free 888.790.7427
- Associate of Informational Technology in Multimedia
Experience
17 October 2011 – 9 January 2012
The Reserves Network
- 2410 Ring Road, Suite 200
- Elizabethtown, Kentucky 42701
- 270.982.3191
Wireless Newtork Surveilance Technician – Bluegrass Cellular
- Monitor the Bluegrass Cellular network
- Troubleshoot issues within the Bluegrass Cellular network
- Assist Field Technicians
- Perform daily testing
- File reports on testing & issues experienced on the network
- Maintain & create Standard Operation documents
25 July 2011 – 13 October 2011
Manpower Group
- 1705 North Dixie Highway
- Elizabethtown, Kentucky 42701
- 270.737.5570
Book Feeder – Publisher Printing
- Load magazines onto conveyor belt for mailing labels to be put on
- Quality control in fast pace environment
18 August 2008 – 9 December 2010
ICT Group/Sykes
- 6201 B Preston Highway
- Louisville, Kentucky 40219
- 502.810.1101
AppleCare Senior Advisor (Apple Computer, iPad, iPhone, iPod, iPod Touch) – Apple
- Senior Level Customer & Technical Support for the Apple products
- Consultant for AppleCare Advisors, Apple Geniuses & fellow AppleCare Senior Advisors
- Provide resolutions to special & rare issues
Mentor – Apple
- Assist in the training of new employees
- Provide floor level support to employees fresh out of training
- Consultant for fellow AppleCare Advisors
5 October 2007 – 10 July 2008
Imaage
- 7501 New LaGrange Road
- Louisville, Kentucky 40222
- 502.894.8595
Graphic Designer/IT Specialist
- Create & print needed Graphics for advertisements, signs, promotions, etc.
- Update & maintain the company website
- Video editing of promotional video
- Maintain office computers
- Organize patient photos & documentation
28 May 2006 – 25 August 2007
Best Buy
- 2050 North Dixie Highway
- Elizabethtown, Kentucky 42701
- 270.735.9157
Geek Squad CIA
- Imaging, upgrading, setup & configuration of various Windows Operating Systems & computer software
- Backup & recovery of customer data
- Diagnosis & repair of various computer related issues (software & hardware)
Sales Associate
- Assist customers in locating a solution to their electronic needs & wants
Project Experience
- CyanogenMod (non-profit: July 2010 – Present)
- Head of User Experience
- Support Staff: Lead Wiki Editor, Forum Moderator and IRC Operator (Internet Relay Chat; Live Support)
- Submission of code/software patches (Git, Gerrit)
- Familiarity with development cycles and wide scale releases (1.5mil+ users)
Technical Skills
Software Experience:
- Adobe Photoshop
- Adobe Illustrator
- Apple OS X
- Apple iOS
- Android
- CSS
- HTML
- Microsoft Office Suite
- Microsoft Windows
Other Experience & Skills:
- Computer Repair
- Mobile Device Repair
- Print Design
- User Experience
- User Interface